About Us

Welcome to Pool-Guard! We are your trusted one-stop online shop, dedicated to providing you with high-quality pool care products.

We understand that a crystal-clear and safe swimming pool is the centerpiece of joyful moments with family and friends. However, maintaining it shouldn't be a hassle. Our mission is to offer professional-grade pool maintenance products—specifically formulated for effectiveness—delivered directly to your door, making your pool care routine simpler and more affordable.

Our Business Model: Global Sourcing, Local Delivery

Pool-Guard operates with a clear vision: to bridge the gap between premium manufacturing and the end consumer.

  • Premium Quality: We work directly with certified manufacturers to produce high-strength stabilized chlorine tablets. By overseeing the quality from the source, we ensure you receive products that meet strict safety standards.
  • US-Based Fulfillment: Although our headquarters are located in China, we know that speed matters. We stock our products in our California warehouse to ensure fast, reliable shipping via UPS and FedEx. You get the value of direct sourcing with the speed of local delivery.
  • Secure Shopping: At pool-guard.com, we prioritize your security. Our store is built on Shopify's secure platform, ensuring your personal and payment data is protected at every step.

Our Promises: Transparent & Customer-First

We believe that trust is built on transparency. Here is what you can expect from us:

  • Fast Processing: We promise to process your order within 1-2 business days. Our US warehouse team works diligently to get your package to the carrier quickly.

  • 30-Day Guarantee: We stand by our products. If you need to make a return, you can contact us within 30 days of receiving your product. Please see our "Return & Refund Policy" for details.

  • Responsive Support: We are real people. Whether you have questions about dosage or delivery, our support team is ready to help via email or phone.

Contact Information

We are transparent about our operations. If you have any questions, please do not hesitate to reach out.

  • Email: service@pool-guard.com
  • Phone: +86 13226966057
  • WhatsApp: +86 13226966057
  • Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT+8)
  • Business Address: Room B132, 2nd Floor, Watch City, Mong Kok Zhong Business Place, Zhanxi Road, Yuexiu District, Guangzhou, China

Thank you for choosing Pool-Guard. We look forward to being your partner in keeping your pool clean, safe, and ready for fun.